Health and Community Services Union
| DHS says Thin Client is now "issue free" |
| 23 January 2012 |
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The DHS Thin Client Project was rolled out to over 200 group homes in 2011 across the Gippsland, Eastern and North-West Regions. DAS staff changed over to the Thin Client system experienced a number of significant computer issues that also impacted the Roster and Attendance System. In early October 2011, and on the advice of our members, HACSU sought that a moratorium on the Thin Client rollout be instituted until the major systems issues were fixed. DHS attempts to fix server issues have so far not worked, and have not provided long-term solutions. DHS has continued to attempt to find fixes to the issues raised whilst no further rollout has occurred.
At the January Central Training and Implementation Committee [CTCIC] meeting the department advised of its intention to lift the moratorium on the Thin Client rollout, and recommence rollout on February 7th 2012. This decision was partly based on the fact that for the previous 2 weeks there had been no complaints logged with IT regarding the Thin Client Operation, and on fixes that they have provided no information about. HACSU raised significant concerns about the assumption that because no issues had been logged that all the problems were fixed, and contested the intention to start the rollout without further discussion or evidence.
HACSU reminds all staff using Thin Client to log any problems they have with their computer systems or RAS with IT, even if you do not need the problem to be fixed. You do not need to speak to someone, just leave a message. Whilst we understand staff are busy and logging issues can seem pointless at times, they are providing data to the Department on which significant decisions are being made that ultimately affect you.
State Organiser: Angela Landmann- angelal@hacsu.asn.au |